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CRM 3 System Settings not saved

Posted by Michael Dale on Tue, 07 Mar 2006 11:36 AM

There seems to be a bug with CRM 3 where the install doesn't correctly finish (although you aren't told this) and thus you are unable to make System Setting changes in the CRM 3 admin area.

I've just been talking to a guy a Microsoft and the follow fixed our problem.

Hi Michael,
Thanks for the update.  I will close out this incident and mark it resolved.  On the settings problem, I will offer one solution.  If this doesn't fix it then you will need to continue troubleshooting through the newsgroups:

a. From the default website where SRS is installed browse the reports directory (http://YourSRSserver/reports)

       b. Click Properties then click Your_Org_Name_mscrm folder

       c. click the Security tab

       d. The following groups should be added:

                  BUILTIN\Administrators with a role ofContent Manager

                  DOMAINNAME\ReportingGroup {ec70ac7b-a091-4d00-b038-75fd6ea0e84c} with a role of Browser for Microsoft CRM

                  NT AUTHORITY\NETWORK SERVICE with a role of Publisher for Microsoft CRM
 

In our case we needed to add NT AUTHORITY\NETWORK SERVICE